Service and Technical Support
- Technical Support
IMS American Audio-Video offers expert technical support throughout the entire installation process and after the job is done. Even if your system was not installed by us, you can always count on IMS for expert service and technical support. Our highly-trained service technicians make every effort to respond to calls the same day.
- Quality Control
Upon completion of every project, our installation manager and sales manager conduct a thorough walk-through with you to ensure the installation meets your expectations.
- Job Progress Updates
IMS provides regular reports to keep customers on top of job progress and address any changes that need to be made.
- CEDIA Certified Technicians
Our CEDIA (Custom Electronic Design and Installation Association) Certification shows IMS American's commitment to our customers and our industry. We are proud to provide the most professional home theater, audio and video installations possible. Our technicians are trained to maintain CEDIA's high standards in every job we perform.
To contact the IMS American Audio-Video service department, please call 772-219-4460.